Frequently Asked Questions
Does my child need a ticket?
Our ticket policy is that anyone entering the theatre requires a ticket. For the comfort of yourselves and the patrons around you we recommend not bringing any child under the age of 2.
What is your exchange policy?
Patrons may exchange tickets to another performance of the same show by contacting firstname.lastname@example.org
Subscribers receive free exchange privileges. For more information on becoming a subscriber, email email@example.com
Can I buy gift certificates for performances or special events?
Gift Certificates can be purchased for any performance or special event through this link: https://ci.ovationtix.com/23/store/giftCard
At The Theatre
What time should I arrive before the performance?
Doors to the theatre will open approximately 30 minutes before the scheduled show time.
What happens if I arrive late?
Late seating is at the discretion of the management.
Are you handicap accessible?
Yes, the theatre is handicap accessible. Access to the orchestra level does not require any elevators or lifts. Seating is available for patrons to transfer from a wheelchair to a theatre seat, or park their wheelchair in the handicapped seating section (Row O on the left side).
Where can we park?
Smithtown Center for the Performing Arts has obtained permission from People's United Bank (formerly, Bank of Smithtown) to use their lot during evening and Sunday afternoon performances. Walgreens has also given us permission to allow our patrons to park in the BACK LOT only of their parking lot. In addition 110 additional spaces are available in the town’s North side parking lot between Bank Street and Landing Avenue. Parking is also available along Lawrence Avenue. Parking in alternate locations other than those mentioned is done at your own risk. We assume no responsibility for patron vehicles in any parking location mentioned or not mentioned.
What shows are appropriate for kids?
All of our children's theatre and youth production shows are perfect for all ages. Our mainstage and special event shows will note if they are not appropriate for certain age groups.